Privacy Policy - Samridhi Bank Mobile Banking App

Introduction

This Privacy Policy explains how customer information is collected, used, stored, and protected while using the Samridhi Bank Mobile Banking Application ("App"). By downloading, accessing, or using the App, users agree to the terms outlined in this Privacy Policy.

Information Collection & Usage

For providing secure and efficient banking services, the Bank may collect certain personal and device-related information including:

• Customer Name and Mobile Number
• Account Information linked with banking services
• Device Information and Operating System Details
• IP Address and Login Activity
• Transaction and Usage Information

The collected information is used solely for customer authentication, transaction processing, fraud prevention, service improvement, and regulatory compliance.

Log Data

In the event of application errors or technical issues, certain diagnostic and log information may be collected automatically through secure third-party services. This may include device IP address, device model, operating system version, app configuration, usage date/time, and related technical statistics.

Cookies & Third-Party Services

The Mobile Banking App itself does not directly use cookies. However, certain third-party services or libraries integrated within the application may use cookies or similar technologies to improve security, analytics, and service performance.

The App may use trusted third-party service providers such as:

• Google Play Services
• Analytics & Security Services

Information Security

The Bank adopts industry-standard security practices, encryption mechanisms, and secure authentication processes to safeguard customer information and digital transactions. While every reasonable effort is made to protect customer data, users are also advised to maintain confidentiality of passwords, MPINs, OTPs, and device access credentials.

Children's Privacy

The Mobile Banking App is not intended for individuals below the age of 13 years. The Bank does not knowingly collect personal information from children.

External Links

The Mobile Banking App may contain links to third-party websites or services. The Bank is not responsible for the privacy practices or content of external websites. Users are advised to review the respective privacy policies of such third-party platforms.

Changes to Privacy Policy

The Bank reserves the right to modify or update this Privacy Policy from time to time in accordance with regulatory requirements, technology changes, or service enhancements. Updated policies shall be published on the Bank's website and Mobile Banking App.