The Udaipur Mahila Samridhi
Urban Co-operative Bank Ltd.
The Udaipur Mahila Samridhi Urban Co-operative Bank Ltd. is committed to safeguarding customer interests and ensuring secure, transparent, fair, and responsible banking practices in accordance with Reserve Bank of India (RBI) guidelines.
The Customer Protection Policy establishes the framework for protecting customers against unauthorized electronic banking transactions, fraud risks, cyber incidents, service deficiencies, and operational grievances.
The Bank continuously strengthens its systems, customer awareness initiatives, and grievance redressal mechanisms to ensure safe and reliable banking services.
Protection against unauthorized electronic transactions and cyber fraud incidents.
Transparent communication and ethical banking practices for all customers.
Prompt grievance handling and complaint resolution mechanisms.
Secure digital banking channels with enhanced fraud monitoring systems.
Board Approved Policy Document
Customers are advised to immediately report any unauthorized transaction, suspicious activity, phishing attempts, or cyber fraud incidents to the Bank’s branch or digital banking support team for prompt action and resolution.