The Udaipur Mahila Samridhi
Urban Co-operative Bank Ltd.
The Udaipur Mahila Samridhi Urban Co-operative Bank Ltd. is committed to providing prompt, transparent and fair grievance resolution services as per RBI guidelines.
Written / Online Complaint
Complaint acknowledgment within 3 working days.
Escalation if complaint remains unresolved.
Final internal resolution within 30 days.
Customer may approach RBI Ombudsman if not satisfied after 30 days.
RBI Complaint PortalCustomers are advised that The Udaipur Mahila Samridhi Urban Co-operative Bank Ltd. has put in place a structured Customer Grievance Redressal Mechanism to ensure prompt resolution of customer complaints.
Complaint Registers are available at all branches for the convenience of customers to lodge complaints.
Customers are requested to first contact the concerned Branch Manager for immediate resolution of complaints. If the complaint remains unresolved, it may be escalated to higher authorities as per the escalation matrix below.
| Branches | Second Level Contact | Third Level Contact | Contact Number |
|---|---|---|---|
| Bapu Bazar, Maldas Street, Ashok Nagar, Goverdhan Villas, Salumber, Sunderwas, Hiran Magri & Bhuwana |
Mrs. Usha Bhatt General Manager Email: gm@samridhi.bank.in |
Mr. Vinod Chaplot Chief Executive Officer Email: ceo@samridhi.bank.in |
+91 294 2641003 +91 294 2640704 |
If the customer is dissatisfied with the Bank’s final response, or if no resolution is received within 30 days, the complaint may be lodged with the RBI Integrated Ombudsman Scheme.
Smt. Baljit Birah
Reserve Bank of India
4th Floor, Rambagh Circle, Tonk Road, Jaipur - 302004
STD Code: 0141
Telephone: 2577931
Visit RBI Complaint Portal